Refund Policy

Returns

• We want you to be happy with your Gibbor card. You have 30 days from the day your order is delivered to request a return.
• To be eligible, an item must be unused and in the same condition you received it, including the original packaging. Items that arrive activated, opened, or damaged by use may not qualify for a full refund.
• Once a return is approved, please ship it back to us within 7 days. Refunds are issued to the original payment method after we inspect the returned item.

Custom and final-sale items

• Personalized cards, custom-printed designs, and pre-programmed NFC products are made to order. Because they cannot be resold, they are final sale and are not eligible for return once production has started.
• Production starts when we begin programming, printing, ordering custom materials, reviewing approved artwork, or otherwise preparing a personalized item for fulfillment.
• Shipping charges are non-refundable.
• We will always make an exception where required by law.

Damaged, defective, or incorrect orders

• If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery and we will make it right at no cost to you.
• Please include your name, order number, and a short description of the problem, with a photo if possible. We will arrange a replacement or refund and cover return shipping in these cases.

How to start a return

• Email us at support@gibborconnect.com with your order number and the reason for the return. Returns must be authorized by our team before you send anything back.
• Once approved, we will share the return address and next steps. Returns sent without prior authorization may not be accepted.
• Unless your item was damaged, defective, or incorrect, you are responsible for the cost of return shipping.

Processing and timing

• Please allow up to 5 business days after we receive your return for it to be inspected and processed.
• Once approved, your refund is issued to the original payment method. It can take a few additional business days to appear on your statement, depending on your bank or card issuer.

Exchanges

• We do not offer direct swaps. If you want a different card type or color, return the original item once approved and place a new order for the one you want.
• Please do not activate or open the packaging of a card you intend to return.

Price adjustments

• If an item you bought goes on sale within a few days of your purchase, contact us and we will do our best to refund the difference to your original payment method, subject to the active promotion's terms.

Contact

For returns or refund questions, contact Gibbor Technologies at support@gibborconnect.com.